Privacy Policy and Terms

1. Company Information

Legal entity: GW Group (Pty) Ltd
Country: South Africa
Website: growthwrangler.com
Email: info@growthwrangler.com

GW Group (Pty) Ltd is the Responsible Party under POPIA and, where applicable, the Data Controller under GDPR when we determine why and how personal information is processed.

When we process personal information on behalf of a client, we generally act as an Operator under POPIA or Processor under GDPR.

2. Information We Collect

Depending on how you interact with us, we may collect:

• your name, email address and telephone number;
• company name and professional role;
• information submitted through contact or enquiry forms;
• information you provide through email, meetings or other communications;
• information necessary to provide our services;
• billing and transaction information;
• marketing and communication preferences; and
• technical information such as IP address, browser, device, referral source, pages visited and website interactions.

For legitimate B2B business-development purposes, we may also process professional information that is publicly available or lawfully obtained from business information providers.

3. How We Use Your Information

We may use personal information to:

• respond to enquiries;
• prepare proposals and quotations;
• provide and manage our services;
• communicate with clients and prospective clients;
• manage client relationships and projects;
• process invoices and maintain business records;
• operate, analyse and improve our website;
• measure marketing performance;
• manage CRM, marketing and automation systems;
• conduct appropriate B2B business development;
• send marketing communications where legally permitted;
• protect our systems and prevent misuse; and
• comply with legal, regulatory, tax and accounting obligations.

Where GDPR applies, we rely on appropriate legal bases including consent, performance of a contract, legitimate interests and compliance with legal obligations.

Under POPIA, personal information is processed in accordance with the applicable conditions for lawful processing.

4. Marketing Communications

We may contact existing or prospective business customers about our services where permitted by applicable law.

Electronic direct marketing will be conducted in accordance with applicable POPIA, GDPR and electronic-marketing requirements.

Where consent is required, we will request it appropriately.

You may unsubscribe from our marketing communications at any time using the unsubscribe option provided or by contacting:

info@growthwrangler.com

5. Cookies & Analytics

Growthwrangler.com may use cookies and similar technologies to operate the website, understand how visitors use it and measure marketing performance.

These may include:

Essential cookies necessary for the website to function.

Analytics cookies that help us understand website usage and performance.

Marketing cookies that may be used to measure campaigns and advertising.

Where legally required, non-essential cookies will only be activated after consent has been provided.

You may accept, reject or change your non-essential cookie preferences through the cookie controls available on our website.

6. Third-Party Services & International Transfers

We may use trusted third-party providers to help operate our business and provide our services, including providers of:

• website hosting;
• analytics;
• CRM systems;
• email and marketing platforms;
• advertising platforms;
• cloud storage;
• automation and integration tools;
• accounting and payment services; and
• other business technology.

These providers may process limited personal information on our behalf.

Some providers may process or store information outside South Africa or the European Economic Area.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards required under POPIA, GDPR or other applicable law are in place.

We do not sell personal information for monetary consideration.

7. Client Data

As part of our services, we may process information contained within clients' CRM systems, analytics platforms, marketing systems, customer databases, advertising accounts and other business tools.

Where the client determines why and how this information is processed, the client generally remains the Responsible Party under POPIA or Controller under GDPR, while GW Group (Pty) Ltd acts as an Operator or Processor.

We process such information according to our client's instructions, our agreement with the client and applicable data-protection requirements.

If your personal information is held by one of our clients, requests relating to that information should generally be directed to the relevant client.

8. Data Retention & Security

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate legal, contractual, tax, accounting or regulatory purposes.

When information is no longer required, we will take appropriate steps to delete, destroy, anonymise or de-identify it.

We use reasonable technical and organisational safeguards designed to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

No internet or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on the laws applicable to you, you may have rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion or destruction where applicable;
• object to certain processing;
• object to direct marketing;
• withdraw consent;
• request restriction of processing where GDPR applies;
• request data portability where GDPR applies; and
• lodge a complaint with the relevant data-protection authority.

To exercise your privacy rights, contact:

info@growthwrangler.com

For matters governed by POPIA, you may also lodge a complaint with the Information Regulator of South Africa.

Where GDPR applies, you may have the right to lodge a complaint with the relevant EU or EEA supervisory authority.

10. Access to Information

Requests for access to records under South Africa's Promotion of Access to Information Act 2 of 2000 (“PAIA”) may be directed to:

info@growthwrangler.com

Requests are subject to the applicable procedures, requirements, grounds for refusal and fees established under PAIA.

Where GW Group (Pty) Ltd is required to maintain a PAIA Manual, it will be maintained and made available in accordance with applicable legal requirements.

11. Website & Service Terms

The content on growthwrangler.com is provided for general informational purposes and does not constitute legal, financial, medical or other regulated professional advice.

Our client services, deliverables, fees, payment terms and project conditions are governed by the applicable proposal, quotation, statement of work or client agreement.

Digital marketing results depend on many factors outside our control. Unless expressly agreed otherwise in writing, we do not guarantee specific results including revenue, leads, conversions, advertising performance, website traffic, search rankings, social-media performance or AI-search visibility.

Our services may rely on third-party platforms including search engines, social networks, advertising platforms, CRM systems, analytics services and AI platforms. We are not responsible for changes to their algorithms, policies, pricing, functionality or availability.

12. Intellectual Property

Unless otherwise stated, the original content, branding, frameworks and materials on growthwrangler.com are owned by or licensed to GW Group (Pty) Ltd.

Client-specific intellectual property and deliverables are governed by the applicable client agreement.

Clients retain ownership of materials and information they provide to us.

13. Limitation of Liability

To the maximum extent permitted by applicable law, GW Group (Pty) Ltd will not be liable for indirect, incidental, special or consequential losses resulting from the use of this website or reliance on its content.

Liability relating to professional services is governed by the applicable client agreement.

Nothing in this policy excludes liability that cannot lawfully be excluded.

14. Governing Law

Unless otherwise agreed in writing or required by mandatory law, use of this website and these terms are governed by the laws of the Republic of South Africa.

15. Updates to This Policy

We may update this policy from time to time to reflect changes to our website, services, technology or legal requirements.

The latest version will be published on this page with an updated revision date.

16. Contact

For privacy requests, legal enquiries or questions about this policy:

GW Group (Pty) Ltd
South Africa
growthwrangler.com
info@growthwrangler.com